|Personal Data||Information in relation to commercial transactions relating directly or indirectly to you, and capable of identifying you as an individual, whether processed wholly or partly by means of equipment operating automatically or processed manually and recorded as part of a relevant filing system.|
|PDPA||ACT 709, Malaysia Personal Data Protection Act 2010|
|Services||Information and networking services of an online platform focused on inbound travel and tourism that connects Customers with Tour Operators and vice versa, that enables Customers to gain access to their Services, and to avail themselves of the services provided by Tour Operators.|
|Ipoh Secrets||Referring to Ipoh Secrets Tours Sdn. Bhd.『超然怡保』旅遊有限公司.|
|Tour Operators||Tour & travel operator and services providers who offer tours to the Customer.|
|Customer||Any person who is a who accesses the Website and/or uses the Services and/or engages Tour Operators.|
|Website||Referring to ipohsecrets.com or any of them, or any other related websites owned and operated by Ipoh Secrets.|
|you, your||Customer or Tour Operators or all of them, as the context requires.|
When you interact with us through the Websites or through any other means, we may collect Personal Data and other information from you, as further described below. The collection and processing of Personal Data may be obligatory for purposes of providing you with our Services and assistance. You will be notified whether the Personal Data requested is obligatory or voluntary. If you choose not to provide any Personal Data, you may not be able to use certain Services.
PERSONAL DATA THAT YOU PROVIDE THROUGH THE WEBSITES
We collect Personal Data from you when you voluntarily provide such information such as when you access to our Services, use certain Services, or contact us for inquiries. Personal Data that we collect and process includes contact information, location, payment information, photographs, and other information that you provide to us.
NON-IDENTIFIABLE OR AGGREGATED DATA
When you interact with Ipoh Secrets through the Websites or our Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Ipoh Secrets may store such information itself or such information may be included in databases owned and maintained by Ipoh Secrets affiliates, Tour Operators, agents or service providers. The Websites may use such information and pool it with other information to track, for example, the total number of visitors to our Websites, the number of visitors to each page, and the domain names of our visitors' Internet service providers. Also, in an ongoing effort to better understand and serve the users of the Services, Ipoh Secrets often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Ipoh Secrets may share this non-identifiable and aggregate data with its affiliates, agents, and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Ipoh Secrets may also disclose aggregated user statistics in order to describe our services to current and prospective business partners and to other third parties for other lawful purposes.
In operating the Websites, we also use "cookies." Cookies is a text file that is placed on your computer's memory to store your preferences when you visit the Websites. Our cookies help provide additional functionality to the Websites and help us analyze Websites usage more accurately. You may turn off the cookies function from your computer. We recommend that you turn on the Cookie function to enhance your usage of our Websites.
OUR USE OF YOUR PERSONAL DATA AND OTHER INFORMATION
- For purposes of providing you with our Services
- Respond to requests for information and/or services
- When you register as a member with Ipoh Secrets
- Administration and record keeping purposes
- To meet and comply with legal and regulatory requirements
- Conduct market surveys, analysis, and research
- All other purposes related to our business and the provision of our services
We will only collect and process your Personal Data for purposes of which it was intended for at the time of collection or for purposes related therein. Ipoh Secrets and its subsidiaries and affiliates (the "Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Websites to help us improve the content and functionality of the Websites, to better understand our users and to improve the Services.
ADVERTISING AND MARKETING
OUR DISCLOSURE OF PERSONAL DATA
Ipoh Secrets is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
We may use third-party service providers such as TripAdvisor to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post visit reviews about your experience).
THIRD PARTIES DATA PROCESSORS AND SERVICE PROVIDERS
Ipoh Secrets, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. The recipients of such Personal Data are prohibited from using the Personal Data and information for any purpose other than for the purpose(s) specified by us.
Ipoh Secrets may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal or regulatory obligation, (ii) protect and defend the rights or property of Ipoh Secrets, (iii) act in urgent circumstances to protect the personal safety of users of the Websites or the public, or (iv) protect against legal liability.
OTHER WEB SITES AND SERVICES
Ipoh Secrets takes reasonable steps to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
OTHER TERMS AND CONDITIONS
Your access to and use of this Site is subject to the Terms of Service.
ACCESS TO INFORMATION & CONTACTING IPOH SECRETS
YOU MAY CONTACT US AS FOLLOWS:
- Fill in contact us form at the bottom of our official Website
- Filling a form at our booking page contact us page
- Email us at hello @ ipohsecrets.com
RETENTION OF YOUR PERSONAL DATA