Refund Policy

Below listed out our policies relating our payment methods, booking fees, amendments, cancellations, and refunds. It is at our sole discretion to amend these policies from time to time. You should periodically visit our Websites for updates on any amendments or changes. Any new change of policies will not affect bookings already accepted with confirmed payments.

PAYMENT POLICY

Our Websites and Services accept PayPal and Credit / Debit Cards payment method. All payments transacted are subject to a Booking Fee which will be borne by the Customers.

BOOKING FEE

For every booking made by the Customers, a Booking Fee of 5% will be applied upon confirmation of booking. Booking Fee is non-refundable in all circumstances as the said fee is for credit card payment processing & server maintenance.

PENDING PAYMENTS

When choosing PayPal as the payment method, bookings will be treated as reservation and Customers have 24 hours to clear the pending payments. Ipoh Secrets have the right to cancel any bookings (reservations) unless full payment is received. There is no charge for the cancellation and Customers are free to book again.

AMENDMENT POLICY

All amendments to bookings made at least 2 Weeks before the tour are free of charge but are subject to availability. To maintain the high quality of service provided, we are unable to process amendments less than 48 hours in advance. Booking value is subject to changes after the amendment, and you will be required to make immediate payment for the extra sum if any. Any refund arising from amendment will be processed according to Refund Policy below. Details subject to amendment include:
(i) Time and date of tour, (ii) Type of tour, (iii) Number of people.

PAYMENT

Once a booking is made, the Customer and Tour Operator agree to enter into a contract, and the Customer shall pay to the designated account of Ipoh Secrets via the payment method as provided above (please refer to the paragraph "Payment Method").

In the event where the Customers have requested for a refund of the amount paid for a booking, Ipoh Secrets -in its sole discretion- shall decide on the merits of such claim. Ipoh Secrets shall have the full and unilateral power to determine on the Customer's entitlement to a refund.

If the payout is in a different currency, then Ipoh Secrets reserves the right to apply the proper exchange rate to the amount due.

CANCELLATION POLICY

A cancellation of booking by Customer will result in a penalty payable by the Customers for purposes of compensating any relevant party affected by the cancellation including Ipoh Secrets and/or the Tour Operator as follows:

  1. TOUR & ACTIVITIES
    • Booking Fee and any form of Entrance Tickets: Non-Refundable
    • Cancellations more than 2 day(s) in advance before the scheduled commencement:
      - A penalty of 50% of the fare applied. The Customers will be entitled to refund 50% of the tour fare.
    • Cancellation within 2 day(s) of the scheduled departure:
      - 100% cancellation fee, NO REFUND.
  2. TRANSFER SERVICES
    Any purchased Limousine or Coach Transfer Services to/from any specified places:
    • Cancellations more than 2 Weeks in advance:
      - Penalty of 50% applied as Administration Fees for breach of contract. The Customers will be entitled to refund 50%.
    • Cancellation less than 2 Weeks:
      - 100% cancellation fee, NO REFUND.
  3. COUPONS / DISCOUNT CODES
    • Applied Coupons and Discount Codes will no longer be valid.

Any request for cancellation and refunds arising from any amendment or cancellation of booking shall be communicated to Ipoh Secrets via email at "hello @ ipohsecrets.com" in accordance to the terms for cancellation and refund as provided above or notified to the parties from time to time. The Customer shall receive confirmation from Ipoh Secrets communicating that the cancellation has been attended. If the Customer does not receive the said confirmation, the Customer must contact Ipoh Secrets as soon as possible via email at "hello @ ipohsecrets.com". Fund transfer will be processed within 7 working days from the date of the request.

No penalty shall be payable by the Customers in case of force nature, which shall mean in this context: any reason beyond the reasonable control or predictability of the Customers, including, but not limited to, hostilities, political unrest, terrorist attack, natural disaster, pestilence, severe weather, technical problems of transportation, last-minute changes to the timetable of transportation by its operator, strikes, industrial action, or any other general situation beyond the responsibility and control of the Customers that results in a clear prohibitive effect on using and accessing our Service, provided that Customers duly evidences such event. In case it is disputed whether a situation of force nature has actually occurred, Ipoh Secrets shall –in its sole discretion- decide on this. Ipoh Secrets decision shall be final and binding on Users.

In any event of force nature, any coupon or discount codes used by a Customer to make such booking shall remain valid. In case of cancellation by our Tour Operator, the Customer agrees that he shall not be entitled to any compensation, damages, reimbursement or other sum, except the refund stipulated above.

CANCELLATION BY IPOH SECRETS

Ipoh Secrets reserves the right to request the Customers to cancel any Services booked if necessary. Any cancellation by Ipoh Secrets shall result in a FULL refund to the Customer and the refund shall be remitted to the Customer within 7 working days after cancellation. Any coupon or gift card used by a Customer to make such booking shall remain valid. In the event of a cancellation by Ipoh Secrets, the Customers agree that they shall not be entitled to any compensation, damages, reimbursement or other sums, except for the refund stipulated above.